Secure Shopping and Real Privacy
We encrypt all your personal information, including your credit
card information, when you place an order on-line. We will NEVER
knowingly share your personal information with anyone else beyond
what is necessary for us to charge your credit card, monitor the
web site and ship you your order. We will not use your personal
information for our own marketing purposes nor knowingly provide it
to others for any direct marketing. We don't have a mailing list
and we will only use your personal information to fullfill your
Always in Stock
Over 99% of our orders are shipped from stock. We are the manufacturer of the product line,
except for the switches and variable heat controller. If there is a delay,
we will notify you if it will be more than three business days
before we can ship your order.
Same Day Shipping
Orders placed on a weekend or on a holiday usually ship out on the next business day.
USA only: The following shipping method is used:
We reserve the right to cancel any order for any reason to any customer. In such a case a 100% refund will be arranged and
an email notice sent to you.
- USPS i.e. United States Postal Service - Priority Mail Insured. There is a flat rate of $8.95 regardless of the size of your order.
Your shipment is insured for free, for its full value.
Standard shipping within the 48 states of the continental USA is usually
from 2 to 3 business days. Weekends and holidays are not considered shipping or delivery days. Your location, weather,
Acts of God, and other factors can affect delivery time and we can't guarantee delivery within 3 business days. We have changed from Federal Express to
USPS Priority Mail because we discovered that USPS Priority Mail will get your package from our location in New Hampshire clear across the USA to the west coast states
in 3 days, whereas Fed-Ex was taking 6 days. By switching to USPS we are now also able to ship to a PO Box, and to Alaska.
Second Day and Next Day Air are NOT available.
No Spam - EVER
We don't have a mailing list and we consider your email address to
be private information. Your email address will only be used to
confirm your order, provide you with a tracking number and
occasionally, to ask you a question about your order - PERIOD.
No Sales Tax
Pay NO sales tax, as we are shipping from a sales tax free state - New Hampshire
We accept major Credit Cards
We accept Visa, Mastercard, Discover.
Unfortunately NO Telephone Orders
We hope you will enjoy the ease of using our web store.
Satisfaction Guaranteed - Returns and Exchanges
Any order can be returned for a full refund. There are no hidden
charges or other fees. However, we can't refund your shipping
charges. Returns must be shipped insured and prepaid and received by us within 30 days from the date of your order.
Include a copy of your packing list or invoice from us, or at minimum your name, address, phone, email address, and
date of purchase. Be sure to tell us what you want, a refund or an exchange and if an exchange, tell us what you want.
Tell us if you need open ends or unmodified end. Unfortunately we cannot accept "returns or exchange requests" on
products purchased from physical retail stores, websites or online web-stores that we do not operate. You will need
to return the product to the place of purchase.
Holiday (Christmas) Orders
Any order placed between November 25 and December 25 can be returned
for a full refund (less only shipping) until January 25 of the next
Shipping to Post Office Boxes or APO/FPO Addresses:
We DO ship now to Post Office Boxes. We do NOT ship to APO/FPO addresses. Military personal are encouraged to have a friend
or family member place their order, which they can forward.
International Orders:We do not ship outside of the USA due to Customs complications. If you are from Canada we recommend you have us ship to a friend or
family member who is willing to forward it to you in Canada.