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THIS SITE IS FOR INFORMATION ONLY!
WE DON'T SELL ITEMS ANY MORE.
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Our Privacy Policy
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Privacy Statement
Hot Grips® Mfg.,Inc. sells heated grips for motorcycles, atvs, snowmobiles,
and snow throwers via its Web Site and related web pages located at www.hotgrips.com
("Web Site"). Hot Grips Mfg., Inc. is committed to protecting the privacy of its
users. To demonstrate this commitment, Hot Grips Mfg.,Inc. has created this privacy
policy ("Privacy Policy") governing Hot Grips Mfg., Inc. use of the information that
is collected through the Web Site and any interactive transactions you participate
in. By accessing and viewing the Web Site or making a purchase, you agree to the
terms and conditions of this Privacy Policy.
Complete Privacy Policy
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Our Web Store Policy
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Secure Shopping and Real Privacy
We encrypt all your personal information, including your credit card information,
when you place an order on-line. We will NEVER knowingly share your personal information
with anyone else beyond what is necessary for us to charge your credit card, monitor
the web site and ship you your order. We will not use your personal information for our
own marketing purposes nor knowingly provide it to others for any direct marketing. We
don't have a mailing list and we will only use your personal information to complete
your order. Please see our full privacy policy for more information.
Complete Web Store Policy
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Our Warranty Policy
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Warranty
Your Hot Grips® heated grips and accessories are backed by a Limited Lifetime
Warranty described below. Features and specifications of all Hot Grips Mfg., Inc.
products are subject to change without notification.
Warranty Terms
Hot Grips® will repair or replace, at its option, without charge, your grips
or variable heat controller, if they fail due to any defect in manufacturing or material.
This warranty is valid for (1) year from the purchase date. Please be prepared to provide
proof of purchase.
Beyond the first one year Hot Grips® provides a LIMITED warranty on the rubber portion of any
grip for as long as you continue to use it. If for any reason, the rubber portion
of your grips should wear out, or become unusable, Hot Grips® will replace the grip for
a nominal fee. The old grips must be returned to us prior to replacement. Mail your
grip(s) insured to value along with $12.00 per grip ($24.00 per set) to:
Hot Grips Mfg., Inc.
166 Methodist Hill Road
Plainfield, NH 03781
This warranty does not cover accidental damage, misuse, improper installation, improper
care or alteration, or acts of God, such as floods and earthquakes. Coverage terminates
if the original purchaser sells or otherwise transfers the product. To report a warranty
defect, please contact customer service at: support@hotgrips.com. Please include your
email address and telephone number so that we may contact you. If, after inspection, we
find that the product is defective in materials or workmanship, we shall at no charge to
you repair or replace the product at our discretion, and return the product to you. If
a suitable repair or replacement is unavailable we may refund the original purchase price.
You are responsible for shipping costs to Hot Grips Mfg., Inc. but there is no charge
for our inspection or the return shipping back to you as the customer. This warranty
excludes claims for incidental or consequential damages in connection with the warranty
problem. Some jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages so the above limitation or exclusion may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights, which
vary from state to state or country to country.
Removal Method
The removal of your old grips is to cut repeatedly in the same slot with a new utility
knife razor, cutting thru the rubber and the resistance heating wires. Then insert a
large flat blade screwdriver and pop the grip away from the old epoxy and slide the grip
off. The old epoxy should be filed away before re-fitment of the replacement grip with
the edge of a coarse file.
Hot Grips® will ship the parts back to you by US Post Officec Priority Mail which is 2-3 day
not-guaranteed service from NH to any of the lower 48 states. Will also ship to Alaska.
USA RESIDENTS ONLY. PO Box is not a problem, actually recommended if you have a street physical address as the Post Office will
sometimes return to sender (us) if we ship to a physical address when you have a PO box., no APO address.
THIS LIFETIME WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, OR IMPLIED, INCLUDING
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
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"Hot Grips" and the associated logo are the trademark or the registered trademark of Hot
Grips Manufacturing, Inc. Hot Grips® products are protected under one
or more of the following US/Canadian patents: USA: 4,471,209; 4,937,429; 4,990,753;
7,091,450;
Canada: 1,299,621
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