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Privacy Policy

Web Store Policy

Warranty Policy

	Our Privacy Policy
	Privacy Statement Hot Grips® Mfg.,Inc. sells heated grips for motorcycles, atvs, snowmobiles, and snow throwers via its Web Site and related web pages located at www.hotgrips.com ("Web Site"). Hot Grips Mfg., Inc. is committed to protecting the privacy of its users. To demonstrate this commitment, Hot Grips Mfg.,Inc. has created this privacy policy ("Privacy Policy") governing Hot Grips Mfg., Inc. use of the information that is collected through the Web Site and any interactive transactions you participate in. By accessing and viewing the Web Site or making a purchase, you agree to the terms and conditions of this Privacy Policy. Complete Privacy Policy

	Our Web Store Policy
	Secure Shopping and Real Privacy We encrypt all your personal information, including your credit card information, when you place an order on-line. We will NEVER knowingly share your personal information with anyone else beyond what is necessary for us to charge your credit card, monitor the web site and ship you your order. We will not use your personal information for our own marketing purposes nor knowingly provide it to others for any direct marketing. We don't have a mailing list and we will only use your personal information to complete your order. Please see our full privacy policy for more information. Complete Web Store Policy

	Our Warranty Policy
	Warranty Your Hot Grips® heated grips and accessories are backed by a Limited Lifetime Warranty described below. Features and specifications of all Hot Grips Mfg., Inc. products are subject to change without notification. Warranty Terms Hot Grips® will repair or replace, at its option, without charge, your grips or variable heat controller, if they fail due to any defect in manufacturing or material. This warranty is valid for (1) year from the purchase date. Please be prepared to provide proof of purchase. Beyond the first one year Hot Grips® provides a LIMITED warranty on the rubber portion of any grip for as long as you continue to use it. If for any reason, the rubber portion of your grips should wear out, or become unusable, Hot Grips® will replace the grip for a nominal fee. The old grips must be returned to us prior to replacement. Mail your grip(s) insured to value along with $12.00 per grip ($24.00 per set) to: Hot Grips Mfg., Inc. 166 Methodist Hill Road Plainfield, NH 03781 This warranty does not cover accidental damage, misuse, improper installation, improper care or alteration, or acts of God, such as floods and earthquakes. Coverage terminates if the original purchaser sells or otherwise transfers the product. To report a warranty defect, please contact customer service at: support@hotgrips.com. Please include your email address and telephone number so that we may contact you. If, after inspection, we find that the product is defective in materials or workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you. If a suitable repair or replacement is unavailable we may refund the original purchase price. You are responsible for shipping costs to Hot Grips Mfg., Inc. but there is no charge for our inspection or the return shipping back to you as the customer. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country. Removal Method The removal of your old grips is to cut repeatedly in the same slot with a new utility knife razor, cutting thru the rubber and the resistance heating wires. Then insert a large flat blade screwdriver and pop the grip away from the old epoxy and slide the grip off. The old epoxy should be filed away before re-fitment of the replacement grip with the edge of a coarse file. Hot Grips® will ship the parts back to you by US Post Officec Priority Mail which is 2-3 day not-guaranteed service from NH to any of the lower 48 states. Will also ship to Alaska. USA RESIDENTS ONLY. PO Box is not a problem, actually recommended if you have a street physical address as the Post Office will sometimes return to sender (us) if we ship to a physical address when you have a PO box., no APO address. THIS LIFETIME WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Privacy Policy

Web Store Policy

Warranty Policy